Which shipping courier does STRATO use?
STRATO uses USPS to ship all of our merchandise. Transit time is usually about 5 - 10 days, unless express mail requested.
If you did not purchase your products from the STRATO website, please contact your original place of purchase to return your items.
We will gladly accept unused, unwashed or undamaged merchandise for a full refund within 30 days of delivery. Refunds will be made in the form of the original payment. Please note that a $10 shipping fee will be deducted from your refund amount.
Items returned after 30 days will be eligible for exchange only.
To begin the return process or make an inquiry, please use the form >
terms & conditionS
LEGAL TERMS AND CONDITIONS OF USE
Your use of this website constitutes your agreement and acceptance of the following terms and conditions. The terms and conditions of this website are subject to change at any time, without prior notice. Any such changes will be posted on this page. These terms and conditions and any modifications thereto, are referred to as the "Terms and Conditions."
Personal Information Collected and Its Use
In order to purchase from STRATOCA.com, a user must set up an account. When you set up an account with stratoca.com, the following personal information will be requested: first and last name, mailing address, shipping address, phone number, email address, credit card information and a password selected by you (“personal information”). The personal information we collect will only be used by STRATO and its affiliates, or any of their agents or employees, for the purposes of fulfilling orders, tracking your purchasing history, providing a more efficient customer service and shopping experience, and for general marketing purposes. Your email and mailing address may be used to confirm your orders and to notify you of special offers from STRATO. STRATO WILL NOT SELL any of your personal information.
When you place an order or otherwise provide personal information through stratoca.com, the information is passed through a secure server. The data submitted is encrypted using SSL (Secure Sockets Layer) before it is sent to us. Although no data transmission over the internet is guaranteed to be 100% secure, SSL encryption provides one of the highest levels of Internet security currently available.
STRATO may use your mailing address and email address to send occasional promotional materials and offers. STRATO will not sell any of your personal information to any third party. You can unsubscribe from promotional emails by clicking "unsubscribe" at the bottom of the email. You may also opt-out by sending an email to firstname.lastname@example.org or by contacting customer service at (415) 990-5772.
PERMITTED USE OF OUR SITE
STRATO LLC provides Internet users with a collection of content, including videos, text and images (the “Content”). All Content on our website is the intellectual property of STRATO LLC. or certain third parties, and is protected by copyright law. We have listed below the permitted uses of our content by Internet site visitors. We reserve the right to change our permitted uses at any time.
1. You may copy and print individual pages of our website or download one or more videos, and you may forward such items to your friends. However, you may not extract, copy or download a large portion of the Content, such as by a bot, webcrawler, scraper, spider or other device that “harvests” portions of the site.
2. Any copies of our website pages must not remove our copyright notice or other legends. You may not alter or modify the Content in your copies.
3. You may use our Content solely for your personal, non-commercial purposes. Unless you receive our permission in advance, you may not exploit any of our Content commercially, forward it as a mass distribution, or post it on another website, including a blog, social networking site or peer-to-peer distribution site.
4. You may link other websites to this website, but you may not imply or suggest that STRATO has endorsed or is affiliated with such websites. You may not display this website as “framed” within another website.
THE MATERIALS IN THIS SITE AND ANY THIRD-PARTY SITES ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. STRATO LLC DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. STRATO LLC DOES NOT WARRANT THAT THE MATERIALS WILL BE ACCURATE, RELIABLE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE, INCLUDING BULLETIN BOARDS, OR THE SERVER THAT MAKES IT AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THIS SITE OR THE TECHNOLOGY THAT MAKES IT AVAILABLE, ARE IMMUNE TO HACKER ACTIVITY, ELECTRONIC OR NON-ELECTRONIC TAMPERING, COMPUTER CRIME, OR THEFT. STRATO LLC DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS SITE OR IN LINKED SITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY, OR OTHERWISE.
The material that you read in the STRATO site is provided solely for commerce, promotional, and entertainment purposes.
Typographical Errors: Although all information on this website and in our print catalogs has been carefully checked for accuracy, typographical errors and omissions occur and are therefore subject to correction. We regret any inconvenience.
LIMITATION OF LIABILITY
CHANGES TO TERMS AND CONDITIONS
We make no claim that our website is appropriate or lawful for use or access outside the United States. If you access this website from outside the United States, you do so at your own risk. You are solely responsible for complying with all local laws, rules and regulations regarding online conduct and website access.